At BrainyGaming — a product operated by Neurazon USA ("we", "us", "our") — protecting your privacy is fundamental to what we do. Because our platform serves children and families, we hold ourselves to the highest standard of data protection. This Privacy Policy explains what information we collect, how we use and share it, how we keep it secure, and the choices and rights you have.
1. Who We Are
BrainyGaming is operated by Neurazon USA, which acts as the data controller for the personal information processed through the Service. If you have any questions or wish to exercise your rights, you can reach us at brainygaming@neurazon.com.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly, such as when you create an account, set up a child profile, subscribe, or contact us. This may include:
- Parent/guardian contact information (name, email, and, where applicable, phone number);
- Child profile information (nickname or first name, age or age range, and any optional details you choose to add to tailor the experience);
- Account credentials and preferences;
- Payment information — processed and stored by our payment providers; we do not receive or store full card numbers;
- Communications you send us, such as support requests and feedback.
2.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage data, including:
- Game performance data (scores, reaction times, session duration, progress) used to track development and generate reports;
- Device and connection information (device type, operating system, browser type, language);
- Log data such as IP address, access times, and pages or features used;
- Cookies and similar technologies, as described in our Cookie Policy.
3. How We Use Your Information
We use the information we collect to:
- provide, operate, maintain, and improve the Service;
- create and manage accounts and personalize the gaming experience and difficulty levels;
- generate progress reports for parents and, where authorized, specialists;
- process subscriptions, payments, and renewals;
- send you technical notices, security alerts, support messages, and — where permitted — service-related or marketing communications you can opt out of;
- monitor, analyze, and secure the Service, and prevent fraud or abuse;
- comply with legal obligations and enforce our terms.
4. Legal Bases for Processing
Where the GDPR or similar laws apply, we process personal data on the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving the Service, provided those interests are not overridden by your rights. For children's data, we rely on verifiable parental consent.
5. Children's Privacy
The Service is designed to be used by children under the supervision of a parent or guardian. We do not knowingly collect personal information directly from a child without verifiable parental consent. A parent or guardian provides consent when setting up a child profile and controls what information is shared.
Parents and guardians may at any time review the personal information associated with their child, request its correction or deletion, and refuse further collection or use. To do so, contact us at brainygaming@neurazon.com. If we learn that we have collected a child's personal information without the required consent, we will delete it promptly.
6. How We Share Information
We do not sell your personal data. We share information only in the following limited circumstances:
- With your consent: for example, sharing progress reports with a designated specialist or educator.
- With service providers: vendors who help us operate the Service — such as cloud hosting, analytics, and payment processing (including Stripe and the Visa and Mastercard networks) — under contracts that require them to protect your data and use it only for the services they provide to us.
- For legal reasons: where required by law, regulation, or valid legal process, or to protect the rights, safety, and property of our users, the public, or us.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:
- encryption of sensitive data in transit and at rest;
- strict role-based access controls and authentication;
- regular security reviews, monitoring, and vulnerability assessments;
- alignment with the principles of the HIPAA Security Rule for health-related information.
No method of transmission or storage is completely secure, so while we work hard to protect your data we cannot guarantee absolute security.
8. Data Retention
We retain personal data only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it. You may request deletion of your account and associated data at any time.
9. International Data Transfers
We may process and store information in countries other than the one in which you reside, including the United States. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection consistent with applicable law.
10. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. You can manage much of this directly from your account dashboard, or contact us to make a request. You also have the right to lodge a complaint with your local data-protection authority. We will not discriminate against you for exercising any of these rights.
11. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can manage your preferences through the "Manage Cookies" control in the footer. For details, see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:
- Email: brainygaming@neurazon.com